An interesting topic is being discussed in the comments below one of the prior posts about a rail operator who allegedly cursed at customers through the intercom, and it seems to contain the idea of systemic CTA “bad attitude.”
In short, the theory of some riders seems to be that a negative attitude toward customers and dysfunction may now be engrained in CTA culture to the point that despite the best efforts of its new leadership, nothing much will change. I’ve seen the same theory applied in why some riders say they will not join CTA’s Mystery Shopper program, which aims to have riders give honest opinions to affect change in the transit agency’s performance.
